Field Engineer Position

Company: General Dynamics Information Technology
Location: Chula Vista
Posted on: April 18, 2025

Job Description:

BI Full 6C (T4)

Field Engineering

Field Engineer
As a Field Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a Field Engineer joining our team to help main the critical customer systems that allow them to accomplish their mission.
HOW A FIELD ENGINEER WILL MAKE AN IMPACT

Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.
- Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
- A Field Engineer is responsible for promoting and providing GDIT products or services in government customer locations.
- Installation and Maintenance:
- Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.
- Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines, process and procedures.
- Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.

Customer Training and Support:
- A Field Engineer acts as a liaison between the GDIT program and customers to increase brand loyalty. Act as a resource to train end-users on proper system use, maintenance, and troubleshooting procedures.
- Offer remote support to government clients as needed, guiding them through troubleshooting steps when on-site visits are not feasible.
- A Field Engineer must work well under deadlines and have problem solving skills. They create performance reports, as well as manage complex projects across different sectors or states.
- Report recurring issues and potential improvements to the GDIT program engineering and product teams for continuous improvement.

Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.
- They must create effective technical reports, and present to customers on a regular basis, as well as cultivate new commercial relationships and develop strong partnerships with vendors. Proficiency in troubleshooting hardware, software, and networking issues.
- Will need to drive to customer locations (sometime remote) located in the assigned area of responsibility daily to perform routine maintenance and troubleshooting

- Provide technical field support for company products by servicing sites and/or delivering or installing equipment.
- Resolve maintenance and operational issues in the field.
- Bachelor of Science preferred; In addition, previous working experience in information technology, network operation or security operation centers may be helpful.

- Experience with Communication systems including Microwave, Radar, and Video surveillance systems (RVSS) a plus

- Security Clearance Level: Must be able to obtain a Public Trust BI required

- Location: Remote work, must be local to Chula Vista, CA/Southern San Diego County

- Full-flex work week to own your priorities at work and at home
--- Internal mobility team dedicated to helping you own your career
--- Professional growth opportunities including paid education and certifications
--- Cutting-edge technology you can learn from
--- Rest and recharge with paid vacation and holidays
Travel Required:
Remote

Additional Work Locations:


Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Keywords: General Dynamics Information Technology, Cerritos , Field Engineer Position, Engineering , Chula Vista, California